Warranty

All our products have a 90-day warranty against defects in both materials and workmanship, and our promise to offer you the best service possible. All you have to do is write us an e-mail at bbluv.my@gmail.com, with receipt attached, or call us at 03 8322 8191. We will inspect the items and have the option to repair or replace the items.  

Warranty exceptions

The warranty does not cover: 

• Damages caused by normal wear and tear 
• Defects resulting from repair or alteration of the product (except if made by bblüv Group.) 
• Defects resulting from improper use, including any use or care not in accordance with the product instructions 
• Defects resulting from improper storage, such as outdoors or in damp environments 
• Products that are re-sold, given away, or in any other case where you are not the first and original owner 
• Products without receipt or proof of purchase 
• Products that are not purchased through an authorized retailer 

How long until I get a response on my warranty claim? 

Upon reception of your e-mail, which must include your name, complete address, phone number, product name, lot number, a copy of your proof of purchase and a description of the defect (including pictures), our Customer Service team will answer within 7-10 business days. 

After a complete analysis of the situation/product defect, a credit, refund or replacement will be issued within 5-7 business days. Depending on the product and shipping address, it may take additional 3-15 business days to receive your replacement. 

QUESTIONS AND CONTACT INFORMATION 

If you have any questions, please contact us at bbluv.my@gmail.com or call us at 03 8322 8191.